We are currently experiencing a partial service outage in our Aks Your Case. Our team is working to identify the root cause and fix the issue. Cases can still be analyzed and summaries created, but the cases will not be ready to utilize the chatbot functinality. The Chatbot will display "Die Chat-Funktion wird erst nach erneutem Abschluss der Fall-Analyse freigeschaltet."
Cases that have been analyzed in the past still offer full chatbot functionality.

We’ve determined that faulty handling of document deletion caused the issue. We’re working on resolving this issue.
Once it's done all triggered analysis will be processed again without the need to restart them. No data was lost in the meantime.

The Legal Twin: Ask Your Case issue is resolved. All started analysis have now been processed. We’re sorry for the inconvenience this has caused.

We are currently experiencing a service issue in the LegalTwin Case Knowledge. Our team is working to identify the root cause and fix the issue. Users may be experiencing issues with analyzing new cases in the LegalTwin. We will keep you updated about the status.

We've determined that a crashed service was the cause of the outage. The service is now recovering and will get back up to speed shortly. Cases are currently processed, but slowly. We're closely monitoring it and will keep you updated.

The Legal Twin: Case Knowledge issue is fully resolved. The analysis of cases is working again without any issues. We apologize for the inconvenience.